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Ticketing and Help Desk management system.
Is a centralised system.
Is a Web-based platform and all you need is a Browser to get started.
It has an internal messaging/chat interface.
Direct internal problem logging button. Messages goes to the development team.
Customize your solution configuration setup.
Adjustable user access control.
Clients GPS Coordinates entered and view map of client's location.
Clients can have access to the system for self-control. (Call logging and monitoring)
Can run reports like an Incident report for clients detailed information with logged hours and for billing.
Clipper also offers a full Task Automation Management System
With the Task Management System you can setup your own Check Lists. Then create an automated step by step Task Check List that you can access and complete from any mobile device with Internet access.
Clipper offers email notifications when tickets are created and changed.
The system updates customers with email & SMS alerts and escalations.
Management can run staff performance reports with the help of the built-in help desk reporting engine. You can monitor technician status and details of the service fulfilment indicators.
Access from any mobile device with a basic browser and Internet access.
Free onsite training within 100km from our offices or via the Internet.
We backup all your data free of charge.
All you need is a Browser to get started. No need to install and software on your computer or to setup a server.